Support

Get help with PinLore.

Questions about scans, value ranges, catalog matches, collection boards, or App Store purchases can be sent directly to support.

Help topics

Frequently asked questions.

How does PinLore identify Disney pins from a photo?

PinLore analyzes a clear photo and compares visible details against catalog context and market evidence to return likely identity, release detail, condition notes, and value guidance.

How accurate are the value ranges?

Value ranges are guidance estimates based on available market context and comparable sales signals. They are not formal appraisals or guarantees of resale value.

Can I use PinLore as an authentication certificate?

No. PinLore is a research and collection utility. For high-value purchases, resale, insurance, or authenticity disputes, consult a qualified expert.

How do I cancel a subscription?

You can manage or cancel App Store subscriptions through your Apple ID account settings. Go to Settings > Apple ID > Subscriptions on your iPhone.

Can I request a refund?

Refunds are handled by Apple. You can request a refund through Apple's Report a Problem page or Apple Support.

Is PinLore affiliated with Disney?

No. PinLore is an independent collector utility and is not affiliated with, endorsed by, or sponsored by The Walt Disney Company.